WORK FLOW MANAGEMENT SYSTEM
ABSTRACT
A Work Flow
Management System is a depiction of a sequence of operations, declared as
work of a person, work of a simple or complex mechanism, work of a group of
persons, work of an organization of staff, or machines.
Workflow may be seen as
any abstraction of real work, segregated in work share, work split or whatever
types of ordering. For control purposes, workflow may be a view on real work
under a chosen aspect, thus serving as a virtual representation of actual work.
A workflow system for distributing work items to employees so that the
employees may perform an activity within a defined workflow process. A server
interprets the workflow process and facilitates the scheduling and routing of
work items in the system to an employee. Each work item has a set of work item
contents data.
Morphing logic determines which data is needed by an employee to
which a work item has been scheduled and morphs a work item so that the actor
receives only the data from the work item contents that the employee needs.
Particular implementations are described for clients and agents employees.
Project Overview
Work flow management system concepts
are closely related to other concepts used to describe organizational
structure, such as functions, teams, projects, policies and hierarchies.
Workflows may be viewed as one primitive building block of organizations.
The
relationships among these concepts are described later in this entry.Work flow management system deals
with everything about the employee, his role, his work, leave details, clients,
project status, project history, assign person etc.
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